Privacy Policy
1. Introduction
Royal Casino UK is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with UK GDPR and Data Protection Act 2018.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, date of birth, address, email, phone number
- Account Information: Username, password, transaction history
- Financial Information: Payment methods, deposit/withdrawal records
- KYC Documents: ID, proof of address, selfie verification
- Usage Data: IP address, browser type, device information, gameplay statistics
3. How We Use Your Information
We use your information to:
- Provide and maintain our gaming services
- Process deposits and withdrawals
- Verify your identity and comply with KYC/AML regulations
- Prevent fraud and ensure platform security
- Send important account notifications
- Improve our services and user experience
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data based on:
- Contract: To fulfill our services to you
- Legal Obligation: To comply with UK Gambling Commission requirements
- Legitimate Interest: For fraud prevention and service improvement
- Consent: For marketing communications (you can opt-out anytime)
5. Data Sharing
We may share your information with:
- Payment processors (for transactions)
- KYC/AML verification services
- Game providers (anonymized gameplay data)
- UK Gambling Commission (for regulatory compliance)
- Law enforcement (when legally required)
We never sell your personal data to third parties.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure data storage, regular security audits, and access controls. However, no system is 100% secure, and you are responsible for maintaining the confidentiality of your account credentials.
7. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for 7 years after account closure to meet financial and regulatory requirements.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion (subject to legal obligations)
- Restrict or object to processing
- Data portability
- Withdraw consent for marketing
- Lodge a complaint with the ICO (Information Commissioner's Office)
9. Cookies
We use cookies to enhance your experience, analyze usage, and remember your preferences. You can manage cookie settings through your browser, but some features may not work properly if cookies are disabled.
10. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on our website.
11. Contact Us
For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@royalcasino.uk